In the most recent years of my career, I have been internally focused on mentoring and growing consulting skills within the organization, hiring and growing the team, standardizing processes and approaches, and building research and design operations best practices. Prior to that, I have grown design research and experience strategy capabilities, advocated for design thinking and inclusive design approaches, and built a service design practices. Many of the projects I lead surround complex problems with a high-degree of ambiguity that needs to be navigated. It is often paramount that I maintain a high-level strategic vision while guiding a multi-disciplinary team in their day-to-day work to focus on outcomes and impact. I find that those ambiguous projects provide the most interesting challenges.

Selected Experience

Takeda Pharmaceuticals Cambridge, MA

Service Design Consultant, April 2024 - Present

• Designed and facilitated design thinking workshops.

• Coached teams and led activities involving user research, experience strategy, and service design problems both within the organization and for external audiences.

Cantina Consulting Boston, MA

VP, Experience Design & Strategy, October 2021 - October 202

Director, Experience Strategy, March 2019 - October2021

Principal Designer, September 2017 - March 2019

• Manage design and strategy practice, define process and set best practices, foster new business

• Serve as a project lead and manage individuals

• Oversee and execute design and research activities and deliverables

• Design and facilitate co-design sessions & workshops

Massachusetts College of Art and Design Boston, MA

Professor, MDes Design Innovation, January 2019 - Present

• Design and teach courses on innovation theory, design thinking, experience design, and service design in the (MDes) graduate program

BEAM Interactive (now MERGE) Boston, MA

Director UX Strategy, June 2017 - September 2017

Associate Director UX Strategy, February 2015 - June 2017

• Manage UX strategy practice, including resourcing and scoping projects

• Participate in new business development

• Oversee, design, conduct and analyze ethnographic research initiatives

• Design and facilitate co-design sessions & workshops

Mullen (now MullenLowe) Boston, MA

Senior Experience Designer, November 2014 - February 2015

Experience Designer, July 2013 - November 2014

• Conduct research, develop strategy and storyboard design concepts

• Design, prototype and test digital experiences

Education

Savannah College of Art & Design

MFA, Design Management

SUNY Empire State College

BA, Multimedia Studies & Graphic Design

Rochester Institute of Technology

Graphic Design

Skills

Experience strategy

Design research

UX design

Creative direction

Service design

Design Thinking

Teaching & facilitation

Software

Adobe Creative Suite

Microsoft Suite

Google Suite

Sketch

Figma

Frameworks

Double diamond

Design sprints

Lean UX canvas

Outcome-based roadmap

Value proposition canvas

Business model canvas

Agile